Integrate Freshdesk with CloudMonix

Service desk software helps companies keep track of their support tickets, customer communication, and more. Often, IT departments use service desk software to help track alerts and production outages that require support intervention.

CloudMonix provides teams utilizing Freshdesk with ability to track their cloud alerts as Freshdesk tickets.  When CloudMonix detects an alert, it will automatically create a support ticket in Freshdesk.  If CloudMonix detects that alert condition that is no longer active, it will auto-resolve that ticket.

Integrating CloudMonix with Freshdesk takes just a couple of minutes.

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Freshdesk Integration Features

Publish Notifications

CloudMonix can immediately publish any alert as a ticket to Freshdesk. When alert is no longer active, ticket is resolved.

Tight Integration

CloudMonix administrators can stay in full control over Freshdesk-CloudMonix integration. Ability to publish alerts only from particular sources, or only with particular severities to Freshdesk is fully supported.

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