Service desk software helps companies keep track of their support tickets, customer communication, and more. Often, IT departments use service desk software to help track alerts and production outages that require support intervention.
This is why effective immediately, CloudMonix monitoring service supports publishing of its alerts and notifications to some of the most popular help desk web services: Zendesk and Freshdesk.
With CloudMonix, users can setup integrations to either Zendesk or Freshdesk in just a few minutes. Ability to customize what specific alerts and notifications are published is intuitive. To further extend benefits of this integration, CloudMonix will automatically resolve tickets it creates when condition for the alert no longer exists.
Users looking for integrations with other service desk platforms can submit integration request here. Alternatively, CloudMonix supports posting customizable XML or JSON payloads to user-provided http endpoints via its Webhooks integration. This allows CloudMonix to be integrated with many other third party platforms and systems.