PagerDuty is a industry-leading service that allows IT pros to manage, assign, escalate, schedule and aggregate alerts from various tools and apps under one roof. Learn more about PagerDuty here .

In addition to email and SMS, CloudMonix can now send its alerts and notifications to PagerDuty thru PagerDuty’s API integration.

When an alert is raised, CloudMonix will send a trigger event thru PagerDuty’s Integration API. When the alert is no longer active, CloudMonix will resolve the event in PagerDuty. Additionally, if action execution fails, a new triggered event will be sent to PagerDuty.

PagerDuty events are correlated by an individual Alert or Action that triggered them to allow for de-duplication.

To enable PagerDuty integration follow the guide on PagerDuty website or these simple steps

  • If you do not already have one, open a trial PagerDuty account here
  • In PagerDuty, add services that CloudMonix should assign alerts to.  These will usually correlate to your apps or environments
    pagerduty1
  • Take a note of precise Service names and their associated API keys
    PagerDuty API settings

    PagerDuty API settings

  • Now, navigate to Integration screen in CloudMonix and edit the PagerDuty entry
  • Add Services that correlate to your PagerDuty services
    PagerDuty integration in CloudMonix

    PagerDuty integration in CloudMonix

  • Navigate to Notification Policies screen in CloudMonix and specify particular resources or resource categories that should publish their alerts to particular PagerDuty services.  We recommend mapping out your Resource Categories in CloudMonix to match your PagerDuty services
  • PagerDuty integration is now enabled
    CloudMonix alerts in PagerDuty

CloudMonix alerts in PagerDuty